Shipping policy

At Moda Riva, we aim to deliver your favorite travel bags, backpacks, duffel bags, laptop bags, and toiletry bags safely and on time across Pakistan. This Shipping Policy explains our order processing time, delivery timelines, shipping charges, and important delivery information.

Order Processing Time

All orders placed on Moda Riva are processed after order confirmation. Once your order is confirmed, our team carefully packs your product and prepares it for dispatch.

Orders are usually processed within 1–2 business days. Orders placed on weekends, public holidays, or during sale campaigns may require additional processing time due to high order volume.

Delivery Time Across Pakistan

We offer delivery across Pakistan through trusted courier services. Estimated delivery time is:

Major cities: 2–4 business days
Other cities and remote areas: 3–5 business days

Delivery times may vary depending on your location, courier service availability, weather conditions, public holidays, or other unexpected delays.

Shipping Charges

Moda Riva offers free shipping on orders above PKR 250 to 300

For orders below PKR 250 to 300 standard shipping charges may apply and will be shown at checkout before you confirm your order.

Cash on Delivery and Prepaid Orders

We may offer Cash on Delivery and prepaid payment options depending on availability. Prepaid orders may be eligible for special discounts or offers when mentioned on our website.

Please make sure your contact number and delivery address are correct at the time of placing your order to avoid delivery delays.

Order Tracking

Once your order has been shipped, you may receive order tracking details through SMS, WhatsApp, email, or courier notification, depending on the courier service used.

If you do not receive tracking details or need help with your order status, please contact us through our website contact page.

Incorrect Address or Failed Delivery

Customers are responsible for providing complete and accurate delivery details. If an order cannot be delivered due to an incorrect address, unavailable customer, or unanswered calls from the courier, the delivery may be delayed or returned to us.

In such cases, re-delivery may require additional shipping charges.

Damaged or Missing Items

We carefully inspect and pack every order before shipping. However, if your parcel arrives damaged or if an item is missing, please contact us as soon as possible after receiving your order.

To help us resolve the issue quickly, please share your order number, clear photos of the parcel, and details of the problem.

Delivery During Sales and Promotions

During discount campaigns, seasonal sales, or special promotions, order processing and delivery may take longer than usual due to increased demand. We appreciate your patience and cooperation during busy periods.

Contact Us

For questions about shipping, delivery status, or order tracking, please contact Moda Riva through our Contact page.

We are always happy to help you with your order.