Terms of service
Last Updated: May 2, 2026
Welcome to Moda Riva. These Terms of Service explain the rules and conditions for using our website, placing orders, and purchasing products from Moda Riva. By visiting our website or buying from our online store, you agree to these Terms of Service.
Moda Riva offers stylish and practical travel bags, backpacks, duffel bags, laptop bags, toiletry bags, and everyday carry bags in Pakistan. Please read these terms carefully before using our website or placing an order.
1. About Moda Riva
Moda Riva is an online shopping store in Pakistan offering fashion-forward and functional bags for men and women. Our products include travel bags, backpacks, leather-style duffel bags, laptop bags, weekender bags, and toiletry organizers.
Trade Name: Moda Riva
Email: modariva7@gmail.com
Phone: 03091683804
Address: MODA RIVA warehouse, near HBL Bank main road Hundal, Sialkot, Punjab, Pakistan
2. Use of Our Website
By using modariva.com, you confirm that you are at least the age of majority in your location or that you are using the website with permission from a parent or guardian.
You agree not to use our website for any unlawful, harmful, fraudulent, or abusive purpose. You must not attempt to damage, interrupt, copy, misuse, or interfere with the website, its content, products, images, checkout system, or customer data.
3. Product Information
We try our best to display accurate product names, descriptions, images, prices, colors, sizes, and availability. However, small differences may occur due to lighting, screen settings, photography, or product updates.
Moda Riva reserves the right to update, change, or remove any product, price, description, image, offer, or availability at any time without prior notice.
4. Pricing and Payments
All prices on our website are listed in Pakistani Rupees PKR, unless stated otherwise. Product prices may change from time to time due to stock availability, promotions, seasonal offers, supplier costs, or other business reasons.
We may offer discounts, bundle deals, free shipping promotions, or pre-payment offers from time to time. These offers may be changed, paused, or ended at our discretion.
You agree to provide complete and accurate billing, shipping, and contact information when placing an order.
5. Orders and Acceptance
After placing an order on Moda Riva, you may receive an order confirmation. This confirmation does not always mean your order has been accepted. We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:
Incorrect product price or description
Product out of stock
Incomplete or incorrect customer details
Suspected fraudulent activity
Delivery service limitations
Technical website errors
If we cancel an order after payment, we will contact you and process the refund according to our refund process.
6. Shipping and Delivery
Moda Riva delivers products across Pakistan through available courier and delivery partners. Delivery times may vary depending on your city, address, courier service, holidays, weather, or other circumstances outside our control.
We aim to process and ship orders as quickly as possible, but delays may happen. Moda Riva is not responsible for delays caused by courier companies, incorrect customer information, natural events, strikes, road closures, or other issues beyond our control.
Free shipping offers, including free shipping above a certain order value, may be subject to change.
7. Returns, Exchanges, and Refunds
Moda Riva offers a 7-day return policy, which means customers may request a return within 7 days after receiving the item.
To be eligible for a return, the product must be unused, unworn, with tags, in its original packaging, and accompanied by proof of purchase. Returns must be requested before sending the product back. Items sent without prior approval may not be accepted.
For return requests, contact us at:
Email: modariva7@gmail.com
Refunds are processed after the returned item is received and inspected. If approved, refunds are issued to the original payment method. Please note that banks or payment providers may take additional time to process refunds.
8. Damaged, Defective, or Wrong Items
Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact Moda Riva immediately so we can review the issue and help resolve it.
To make the process faster, please share your order details, photos of the product, packaging, and a clear description of the issue.
9. Product Care and Usage
Customers are responsible for using Moda Riva products with reasonable care. Damage caused by misuse, rough handling, overloading, water exposure, improper cleaning, accidents, or normal wear and tear may not qualify for return, exchange, or refund.
10. Account and Customer Information
If you create an account or provide information during checkout, you are responsible for keeping your login details and personal information secure. You agree to provide accurate and updated information when using our website.
Moda Riva may contact you regarding your order, delivery, customer support, returns, promotions, or website updates.
For more information about how we collect and use customer information, please read our Privacy Policy.
11. Promotions and Discounts
Moda Riva may offer promotional discounts, sale prices, bundle offers, free shipping, or pre-payment discounts. These offers may have conditions, minimum order values, limited-time availability, or product exclusions.
Discounts cannot always be combined unless clearly stated. Moda Riva reserves the right to cancel or change any promotion at any time.
12. Intellectual Property
All website content, including the Moda Riva name, logo, product photos, product descriptions, text, graphics, banners, and layout, belongs to Moda Riva or its content providers.
You may not copy, reproduce, sell, reuse, modify, publish, or distribute our website content without written permission from Moda Riva.
13. Third-Party Services
Moda Riva’s website is powered by Shopify and may use third-party services for payments, shipping, analytics, marketing, or customer support. These third parties may have their own terms and privacy policies.
Moda Riva is not responsible for the actions, policies, or performance of third-party platforms, courier companies, payment providers, or external websites linked from our store.
14. Limitation of Liability
Moda Riva aims to provide a smooth and reliable shopping experience, but we do not guarantee that the website will always be error-free, uninterrupted, secure, or available.
To the maximum extent permitted by law, Moda Riva will not be liable for indirect, incidental, special, or consequential damages resulting from your use of the website, products, delivery services, payment services, or third-party platforms.
15. User Responsibilities
When using our website, you agree not to:
Use false or misleading information
Place fraudulent or unauthorized orders
Interfere with website security
Copy our product images or descriptions without permission
Use the website for illegal activity
Attempt to access private systems or customer data
Misuse discounts, coupons, or promotions
Violation of these terms may result in order cancellation, restricted access, or legal action where necessary.
16. Changes to These Terms
Moda Riva may update these Terms of Service from time to time. Any changes will be posted on this page with an updated date. By continuing to use our website after changes are posted, you agree to the updated terms.
17. Governing Law
These Terms of Service are governed by the applicable laws of Pakistan. Any dispute related to your use of the website or purchases from Moda Riva will be handled according to applicable Pakistani law.
18. Contact Us
For questions about these Terms of Service, your order, returns, refunds, or our products, you can contact us at:
Moda Riva
Email: modariva7@gmail.com
Phone: 03091683804
Address: MODA RIVA warehouse, near HBL Bank main road Hundal, Sialkot, Punjab, Pakistan